At Gigtech Toys & Games, we want every purchase to bring joy and satisfaction. If something isn’t right, we’re here to help. This Refund & Return Policy explains how returns, replacements, and refunds are handled on gigtechindia.com.
1. Eligibility for Returns
You may request a return or replacement if:
- You received a damaged, defective, or incorrect product
- The product is unused, unwashed, and in original condition
- The product includes original packaging, tags, and accessories
Return requests must be raised within [7 days] of delivery.
(You can adjust the number of days as per your business policy.)
2. Items Not Eligible for Return
For hygiene and safety reasons, the following items may not be eligible for return:
- Products damaged due to misuse or mishandling
- Items without original packaging or missing parts
- Clearance or special-category items (if applicable)
Final eligibility is determined after quality inspection.
3. How to Request a Return or Replacement
To initiate a return or replacement:
- Contact our customer support team at gigtechindia@gmail.com
- Share your order number, product details, and clear photos/videos (if damaged or defective)
- Our team will guide you through the next steps
Once approved, pickup or return instructions will be shared.
4. Replacement Policy
- If the issue is verified, we will offer a replacement for the same product (subject to availability)
- If the same product is unavailable, an alternative or refund may be offered
5. Refund Policy
Refunds are initiated once:
- The returned product passes quality inspection, or
- A replacement is not feasible
Refunds are processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
6. Shipping & Return Charges
- If the return is due to a defect, damage, or wrong item, return shipping is covered by us
- For other approved returns, shipping charges (if any) may be deducted from the refund
7. Order Cancellations
- Orders can be cancelled before shipment
- Once shipped, cancellation requests will be treated as return requests
8. Damaged or Missing Items
If your package arrives damaged or with missing items:
- Please contact us within 24 hours of delivery
- Share clear images of the product and packaging for faster resolution
9. Changes to This Policy
Gigtech Toys & Games reserves the right to update this policy at any time.
Any changes will be posted on this page with an updated date.
10. Contact Us
For any questions related to returns, refunds, or replacements, reach out to us:
📧 Email: gigtechindia@gmail.com
🌐 Website: www.gigtechindia.com
✨ Our goal is to ensure a safe, happy, and trustworthy shopping experience for every family. Thank you for choosing Gigtech Toys & Games.